At the end of January, we sent out our annual customer satisfaction survey, and we’re thrilled to share some fantastic news: our Net Promoter Score (NPS) has risen from +72 to an impressive +77 this year! (On a scale from -100 to +100).
This means that 77% of respondents would recommend Repair Care to others, such as colleagues. A result we are incredibly proud of!
To put this into perspective: Starbucks: 77 and Apple: 61.
Scoring on par with these major brands – and even higher than Apple – speaks volumes! But we’re not stopping here. We’re continuously analysing feedback to improve our service even further.
A huge thank you to everyone who participated – we truly appreciate you as our customer!
Leave us a review on our Google-page.
Discover the latest developments, in-depth expert knowledge, real-life stories from professionals and current trends in wood repair here.
Why is Repair Care choosing the American market now?“The market exploration has been ongoing for more than two years. We have conducted global research and ...
Sustainable and Future-Proof“With this reshoring initiative, we significantly reduce our CO₂ footprint and become less dependent on international transport,” says Paul Ostlender, Manager of R&D ...
To improve this, we have decided to adjust the colour of DRY FIX® UNI. This change makes the mixing process much easier to see, ensuring ...
